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Privacy & Cookie Policy

 

Last updated on January 4, 2023

Italia With Kids (“we”, “us”, "our") is committed to protecting your privacy. 

We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data. We are committed to ensuring that your privacy is protected. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Contact details:

Name: Italia With Kids

E-mail: info@italiawithkids.com

 

The type of personal information we collect 

We receive, collect and store any information you enter on our website or provide us in any other way.

 

We collect personally identifiable information, including name, gender, date of birth, address, country of residency, email, telephone number, employment and education details (for example, the organisation you work for, your job title and your education details), financial and tax-related information (for example your income, investments and tax residency), communications; payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

In addition, we collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet; browser type and version, time zone setting, operating system and platform, purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

 

How we collect information

We collect and process personal information you or your legal representative provide when:

  • you/they contact us in person, on our website, over the telephone, by e-mail or by post;

  • you receive a service from us.

 

We also obtain non-personal and personal information indirectly from publicly accessible sources: 

  • social media;

  • Companies house;

  • a business's website.

If you choose not to provide, or object to us processing, the information we collect, we may not be able to process your instructions or continue to provide some or all of our services to you.

Your personal information will be used for the specific reasons stated below only.

 

Why we collect such personal information 

We collect such non-personal and personal Information for the following purposes:

  1. To provide and operate the services;

  2. To notify you about changes to our services;

  3. To verify your identity;

  4. To provide you with ongoing customer assistance and technical support;

  5. To investigate and respond to complaints;

  6. To be able to contact you with general or personalised service-related notices and promotional/marketing messages;

  7. To help with research and planning of new services; 

  8. To comply with any applicable laws and regulations;

  9. To comply with legal obligations to process and share data with government agencies, statutory bodies, police and health.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent. You are able to remove your consent at any time. You can do this by contacting info@italiawithkids.com;

  • We have a contractual obligation;

  • We have a legal obligation;

  • We have a legitimate interest, which may be:

(a) to provide our services to you and other third parties and ensure that our client engagements are well-managed;

(b) to prevent fraud;

(c) to protect our business interests;

(d) to ensure that complaints are investigated;

(e) to evaluate, develop or improve our services or products; or

(f) to keep you informed about relevant products and services and provide you with information, unless you have indicated at any time that you do not wish us to do so.

 

How we store, use, share and disclose your personal information

We will only share personal data with others when we are legally permitted to do so. When we share data with others, we adhere to the principles set out in Art. 44 of the GDPR and require contractual arrangements from our receiving parties (Processors) and include appropriate security mechanisms such a Standard Contractual Clauses and other measures to protect the data and to comply with our data protection, confidentiality and security standards.

 

We may share your personal data with service providers and others (or otherwise allow them access to it) in the following manners and instances:

  • Third party organisations that otherwise assist us in providing services or information
    On certain engagements, we may engage or otherwise work with other providers to help us provide professional services to you.

  • Third party organisations that provide applications/functionality, data processing or IT services to us

We use third parties located in other countries to support us in providing our services and to help provide, run and manage our internal IT systems. For example, providers of information technology, cloud based software as a service, website hosting and management, data analysis, data back-up, security and storage services. The servers are located in secure data centres around the world, and personal data may be stored in any one of them. Further details of these providers are set out below. 

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

  • Insurers and professional advisers

We have a number of business insurance policies in place and we may need to share personal data with the insurer, for example, in the event of a claim. We use other professional advisers, for example, law firms, as necessary to establish, exercise or defend legal claims and obtain advice in connection with the running of our business. Personal data may be shared with these advisers as necessary in connection with the products and services they have been engaged to provide to us.

 

  • Law enforcement, other government and regulatory agencies and other third parties as required by, and in accordance with, applicable law or regulation

Occasionally, we may receive requests from third parties with authority to require and compel disclosure of personal data (for example to check that we are complying with applicable law and regulation, to investigate an alleged crime, or to establish, exercise or defend legal claims). We will only comply with such disclosure requests for personal data where we are permitted to do so in accordance with applicable law or regulation. 

How long we keep your data

We only ever retain personal information for as long as we reasonably require it for legal or business purposes.

When the purposes of processing are satisfied, we will securely delete or destroy, where this is legal, the related personal data within 12 months.

How we secure your data

We take the security of all the data we hold very seriously.

In order to protect your personal data held with us, we use industry-standard physical, procedural and technical security measures. Some of the measure we apply include access authorisation control, data backup, firewalls, data encryption and other appropriate measures. We equip our staff with the appropriate knowledge and understanding of the importance and confidentiality of your personal data security.

 

How we communicate with you

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How we use cookies and other tracking tools

Cookies are small pieces of data that we store on your browser or the hard drive of your computer. They are typically used to keep track of the settings you have selected and actions you have taken on our site.

 

We and our service providers use cookies for important reasons, such as:

·      To provide our services and ensure that they perform properly;

·      To provide a great experience for our visitors and customers;

·      To monitor and analyse the performance, operation and effectiveness of our site;

·      To ensure our site is secure and safe to use. 

 

We use the following cookies:

  • Strictly necessary cookies: Some cookies are strictly necessary to make our services available to you; for example, to perform your login functionality and for user authentication and security. We cannot provide you with the services without this type of cookies.

  • Functional cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, remember your preferences (for example, your choice of language or region).

  • Analytical or performance cookies. We also use cookies for analytics purposes in order to operate, maintain, and improve our services. We use third party analytics providers, including Google Analytics, to help us understand how users engage with the services. Google Analytics uses first-party cookies to track user interactions which helps show how often users and visitors visit or use the website or service, which pages they visit and when, which website, ad or e-mail message brought them there, and how they interact with and use our service and its various features.

This information is used to compile reports and to help us improve our services. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our website by going to https://tools.google.com/dlpage/gaoptout or via Google‘s Ads settings.

How do I change my cookie settings?

We use a cookies tool on our website to gain consent for the optional cookies we use. 

To disable cookies via the cookie banner, please choose the option “Decline all” on the cookie banner. 

You can change your cookie preferences at any time by clicking on the “Settings”. You can then adjust the available checkboxes to ‘On’ or ‘Off’, then clicking ‘Save’. You may need to refresh your page for your settings to take effect.

 

Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool.

 

Alternatively, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. To find information relating to your browser, look at your browser’s Help Menu to learn the correct way to modify your cookies.

 

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access- You have the right to ask us for copies of your personal information. 

Your right to rectification- You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure- You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing- You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing- You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

How you can withdraw your consent

If you don’t want us to process your data anymore, please contact us at info@italiawithkids.com.

Changes and updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Our services are not directed to children under the age of 16

We do not knowingly collect personal data from children and do not wish to do so. If we learn that a person under the age of 16 is using our services, we will attempt to prohibit and block such use and will make our best efforts to promptly delete any personal data stored with us with regard to such child. If you believe that we might have any such data, please contact us by e-mail at exploring.italy.with.kids@gmail.com.

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at exploring.italy.with.kids@gmail.com.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@italiawithkids.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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